Terms of Service

Last Updated: June 2026

Welcome to LunoHouse. These Terms of Service (“Terms”) govern your access to and use of the LunoHouse website and services operated by Sparkup LIMITED (“LunoHouse,” “we,” “our,” or “us”).

By accessing or using our website, placing an order, or interacting with our services, you agree to these Terms.

1. Company Information

Store Name: LunoHouse
Operating Company: Sparkup LIMITED

Registered Address:
FLAT/RM A, 9/F SILVERCORP INT'L TOWER
707–713 NATHAN ROAD
MONG KOK, HONG KONG

Customer Support:
cs@LunoHouse.com

2. Eligibility

By using our website, you confirm that:

You are at least 18 years old or have permission from a parent or guardian.
You are legally able to enter into binding agreements.
Information provided to us is accurate and complete.

3. Products & Availability

We aim to provide accurate product descriptions, pricing, and availability.

However:

Product availability may change without notice.
Images are for illustration purposes and may vary slightly from actual products.
We reserve the right to discontinue products at any time.

4. Pricing & Payments

All prices displayed are shown in the applicable currency at checkout.
Payment must be completed before order processing.
Taxes, duties, and import charges may apply depending on destination and local regulations.
We reserve the right to correct pricing errors.

5. Orders

Once an order is placed:

You will receive an order confirmation email.
Acceptance of your order occurs after shipment confirmation.
We reserve the right to cancel or refuse orders due to suspected fraud, pricing errors, stock limitations, or legal restrictions.

6. Shipping & Delivery

Delivery timelines are estimates and not guaranteed.

LunoHouse is not responsible for delays caused by:

Customs processing
Carrier delays
Weather conditions
Incorrect customer information
Events beyond our reasonable control

Please refer to our Shipping Policy for additional details.

7. Returns & Refunds

Returns and refunds are governed by our Shipping & Returns Policy.

Refund approval may depend on:

Product condition
Return request timing
Verification of purchase

Certain items may not qualify for return.

8. Intellectual Property

All content on LunoHouse, including:

Logos
Branding
Images
Website design
Text
Graphics

is owned by or licensed to LunoHouse and may not be copied, reproduced, or distributed without permission.

9. User Conduct

You agree not to:

Violate applicable laws
Interfere with website operations
Attempt unauthorized access
Submit false information
Use the website for fraudulent activities

10. Disclaimer

Products and services are provided on an “as available” basis.

To the maximum extent permitted by law, LunoHouse makes no warranties regarding uninterrupted access, availability, or specific outcomes from use of the website.

11. Limitation of Liability

To the extent permitted by applicable law, LunoHouse and Sparkup LIMITED shall not be liable for indirect, incidental, special, or consequential damages arising from website use or purchases.

12. Indemnification

You agree to indemnify and hold harmless LunoHouse and Sparkup LIMITED from claims, damages, liabilities, and expenses arising from your misuse of the website or violation of these Terms.

13. Governing Law

These Terms shall be governed and interpreted in accordance with applicable laws governing the operation of LunoHouse, without regard to conflict of law principles.

14. Changes to These Terms

We may update these Terms at any time. Continued use of the website after updates constitutes acceptance of the revised Terms.

15. Contact Us

LunoHouse
Operated by Sparkup LIMITED