Shipping Policy

Last Updated: June 2026

Welcome to LunoHouse. This Shipping Policy explains how orders are processed and delivered.

Shipping Coverage

LunoHouse currently focuses on serving customers across the United States.

Order Processing Time

All orders are processed within 2 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During periods of high order volume, processing times may occasionally be extended.

Delivery Time

Handling Time: 2 Business Days
Transit Time: 6–9 Business Days

Estimated Total Delivery Time:
8–11 Business Days

Delivery times are estimates and may vary depending on carrier operations, weather conditions, peak seasons, customs processing, or circumstances beyond our control.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking details (when available).

Tracking information may require time to become active after shipment.

Shipping Delays

While we aim to deliver within the estimated timeframe, delays may occasionally occur due to:

• Carrier delays

• Weather conditions

• High seasonal demand

• Customs processing (if applicable)

• Incorrect shipping information provided by the customer

LunoHouse is not responsible for delays outside our control.

Incorrect Address Information

Customers are responsible for entering complete and accurate shipping information at checkout.

If incorrect shipping details are provided, delivery delays or additional shipping charges may occur.

Lost or Missing Packages

If your tracking information indicates delivered but your package has not been received, please contact the shipping carrier first and then contact our support team for assistance.

Contact Us

LunoHouse
Operated by Sparkup LIMITED

Customer Support:
cs@LunoHouse.com

Registered Address:
FLAT/RM A, 9/F SILVERCORP INT'L TOWER
707–713 NATHAN ROAD
MONG KOK, HONG KONG