Privacy Policy
Last Updated: June 2026
Welcome to LunoHouse (“we,” “our,” “us”). This Privacy Policy explains how LunoHouse, operated by Sparkup LIMITED, collects, uses, stores, and protects your information when you visit our website, make a purchase, or communicate with us.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use our website, we may collect the following information:
Information You Provide Directly
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed securely through payment providers)
- Customer support communications
Information Collected Automatically
- IP address
- Device and browser information
- Website activity and interactions
- Pages visited and time spent on our website
- Cookies and analytics information
2. How We Use Your Information
We use collected information to:
- Process and fulfill orders
- Provide customer support
- Communicate order updates
- Improve website performance and customer experience
- Prevent fraud and unauthorized transactions
- Send service announcements and marketing communications (where permitted by law)
- Comply with legal obligations
3. Payments
Payments are processed through secure third-party payment providers.
LunoHouse does not store complete payment card details on our servers.
4. Sharing of Information
We may share information with:
- Payment processors
- Shipping and logistics providers
- Technology and website service providers
- Analytics providers
- Legal or regulatory authorities when required by law
We do not sell customer personal information.
5. Cookies & Tracking Technologies
We may use cookies and similar technologies to:
- Keep users signed in
- Remember preferences
- Analyze website traffic
- Improve performance
- Support advertising and remarketing activities
You may manage cookie preferences through your browser settings.
6. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Meet legal obligations
- Resolve disputes
- Enforce agreements
7. Data Security
We use reasonable administrative, technical, and organizational measures to protect customer information.
However, no method of transmission over the internet can be guaranteed as completely secure.
8. Your Privacy Rights
Depending on your location (including customers in the United States), you may have rights to:
- Access personal information
- Request correction of information
- Request deletion of information
- Object to certain processing
- Request data portability
- Opt out of marketing communications
To exercise your rights, contact us using the details below.
9. Children’s Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates become effective once posted on this page.
11. Contact Us
LunoHouse
Operated by Sparkup LIMITED
Registered Address:
FLAT/RM A, 9/F SILVERCORP INT'L TOWER
707–713 NATHAN ROAD
MONG KOK, HONG KONG
Customer Support:
cs@LunoHouse.com
Thank you for trusting LunoHouse.