Billing Terms & Conditions

Last Updated: June 2026

Welcome to LunoHouse. These Billing Terms & Conditions explain how payments, charges, billing, and related transactions are handled when you place an order through our website.

By completing a purchase on LunoHouse, you agree to these billing terms.

Accepted Payment Methods

LunoHouse accepts payment methods displayed at checkout.

Available payment options may vary depending on customer location and platform availability.

All payments must be successfully authorized before orders are processed.

Pricing

All prices displayed on LunoHouse are shown in the applicable currency at checkout.

Prices may change at any time without prior notice.

We reserve the right to correct pricing or product listing errors.

Order Confirmation

After a successful payment, you will receive an order confirmation email.

Receiving an order confirmation does not guarantee acceptance of the order.

LunoHouse reserves the right to cancel orders if necessary.

Payment Authorization

By placing an order, you authorize LunoHouse and its payment providers to:

• Verify payment information

• Charge the selected payment method

• Perform security and fraud checks

Orders may be delayed or cancelled if payment authorization cannot be completed.

Taxes & Additional Charges

Applicable sales taxes may be added during checkout depending on shipping destination and legal requirements.

Customers are responsible for any import duties, customs fees, or government charges where applicable.

Failed or Declined Payments

If payment fails or is declined:

• The order may not be processed

• Inventory availability cannot be guaranteed

• Additional verification may be requested

Billing Information Accuracy

Customers are responsible for providing accurate:

• Billing name

• Billing address

• Payment details

• Contact information

Incorrect billing information may result in delays or order cancellation.

Fraud Prevention

To protect customers and our business, orders may be reviewed for fraud prevention purposes.

LunoHouse reserves the right to:

• Refuse transactions

• Request additional verification

• Cancel suspicious orders

Refund Processing

Approved refunds will be issued to the original payment method.

Processing times vary depending on banks and payment providers.

Original transaction fees (if applicable) may not be refundable.

Please refer to our Return & Refund Policy for complete details.

Chargebacks

If you believe a billing error occurred, please contact us before initiating a chargeback.

Unauthorized chargebacks may delay future order processing and account resolution.

Contact Us

LunoHouse
Operated by Sparkup LIMITED

Customer Support:
cs@LunoHouse.com

Registered Address:
FLAT/RM A, 9/F SILVERCORP INT'L TOWER
707–713 NATHAN ROAD
MONG KOK, HONG KONG