Return & Refund Policy

Last Updated: June 2026

Thank you for shopping at LunoHouse. We want you to shop with confidence. This Return & Refund Policy explains the conditions and process for returns and refunds.

Return Window

Customers may request a return within 30 days after delivery.

To start a return request, please contact our support team before sending any item back.

Return Eligibility

To qualify for a return:

• Item must be unused and in original condition

• Item must include original packaging

• Item must not show signs of misuse or damage caused after delivery

• Proof of purchase or order confirmation may be required

Returns sent without approval may not qualify for a refund.

Return Shipping Costs

Unless the item arrives damaged, defective, incorrect, or required by applicable law:

Customers are responsible for purchasing and paying for the return shipping label and all return shipping costs.

Original shipping charges (if applicable) are non-refundable.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

Please contact us within 7 days of delivery and provide:

• Order number

• Description of the issue

• Photos of the item and packaging

Our team will review the request and provide an appropriate resolution.

Refund Process

Once your returned item is received and inspected:

• Approved refunds will be issued to the original payment method

• Refund processing times may vary depending on your bank or payment provider

• You will receive a confirmation once the refund has been processed

Non-Returnable Items

The following items may not qualify for return:

• Final sale items

• Gift cards

• Personalized or customized products

• Items returned outside the return period

• Products not returned in original condition

Exchanges

At this time, we do not guarantee direct exchanges.

If you need a different item, you may return the original item (if eligible) and place a new order.

Order Cancellations

Orders may only be cancelled before processing begins.

Once an order has been processed or shipped, cancellation requests may not be possible.

Contact Us

LunoHouse
Operated by Sparkup LIMITED

Customer Support:
cs@LunoHouse.com

Registered Address:
FLAT/RM A, 9/F SILVERCORP INT'L TOWER
707–713 NATHAN ROAD
MONG KONG, HONG KONG